Virtual Visit FAQs

Just call Rebound at (970) 663-6142. Our front desk team will ask you a few questions and help you get scheduled.
Many conditions can be successfully treated via Zoom. Our therapists have delivered over 900 virtual visits since the start of the pandemic. Call us today at (970) 663-6142 to find out if virtual visits are right for you.
Zoom recommends Google Chrome, Mozilla Firefox, or Microsoft Edge for the best Zoom functionality.
Zoom recommends Google Chrome, Mozilla Firefox, or Microsoft Edge for the best Zoom functionality.
The choice is yours! Our virtual visits are done through Zoom, which works well on your computer, tablet, or mobile device.
If using your phone, all you need to do is go to the app store on your phone and download the Zoom app. You can also use the browser on your phone to search for the Zoom app.
You can download a Zoom account before your visit through your browser or by installing the Zoom app on your device. As confirmation of your virtual visit with us, you will receive an email that contains a link to download Zoom as well if you have not done so already.
Yes. Zoom for Healthcare is HIPAA compliant meaning you can rest assured that all your protected health information is safe and secure.
Yes. We offer competitive self-pay rates.
Zoom will give you the chance to test your speakers and microphone before your visit. We suggest taking a moment to do this. If other technical difficulties arise during your session, we will do our best to help you troubleshoot this and, if needed, we can reschedule the visit to a different time.
Definitely. We offer virtual visits for all of our patients.
If you need to cancel your appointment, we encourage you to call the front desk to reschedule as soon as possible.
Absolutely! We are here to help and welcome the opportunity to assist you in your care.
Your therapist will consider many factors, including your health and safety, when recommending virtual or in-person visits. We have taken many measures to ensure the health and safety of our patients and our Rebound team. Please reach out to us if you have any questions about these measures.